Cancellation & Refund Policy

At GDO, we are committed to providing our customers with a seamless buying experience. We understand that situations may arise where you need to cancel an order or request a refund. To ensure clarity and transparency, please familiarize yourself with our detailed Cancellation & Refund Policy outlined below:

Cancellation Policy:
You have the flexibility to cancel your order within 24 hours of placing it, provided that it has not already been processed or shipped. To initiate a cancellation, kindly reach out to our dedicated customer support team, and provide them with your order details. Once an order has been processed or shipped, it becomes ineligible for cancellation. In such cases, we recommend exploring our return or exchange options outlined in our Return Policy.

Refund Policy:
Refunds will be processed for eligible cancelled orders within the designated cancellation window. Please allow up to 7 business days for the refund to reflect in your original payment method. This processing time may vary depending on your financial institution. If your cancellation request falls outside the eligible window or if the product has already been shipped, unfortunately, we cannot facilitate a refund. However, you may still be eligible for a return or exchange, subject to our Return Policy guidelines.

Return Policy:
Should you receive a defective or damaged product, we urge you to promptly contact us within 2 days of receiving your order to arrange for a return or exchange. Returned items must be in their original condition and packaging to be considered for a refund or exchange. Please note that customers are responsible for covering return shipping costs unless the return is attributed to an error on our part.

Certain products may fall under non-refundable categories or have specific return guidelines owing to their nature. Such exceptions will be clearly communicated on the respective product pages for your reference. Additionally, services offered by GDO may have distinct cancellation and refund policies, which will be communicated to you prior to engaging with the service.

Contact Us:
For any inquiries or clarifications regarding our Cancellation & Refund Policy, please do not hesitate to reach out to our friendly customer support team at [email protected] where we are there to assist you and address any concerns you may have. GDO reserves the right to revise or amend this Cancellation & Refund Policy as deemed necessary. We encourage you to review this policy periodically for any updates or modifications.

Thank you for choosing GDO. Your satisfaction is our top priority, and we look forward to serving you with excellence in every interaction.